A light modelling framework for e-government service workflows

Businesses face significant obstacles during their interaction with public administrations and governments, having to cope with bureaucracy and ambiguous procedures, a fact that makes e-government a necessity today. Inherent complexity of the e-government application domain is also reflected in the workflows of e-government service provision. This paper reports on how some real examples of e-government service workflows were modelled in a simple and structured fashion by recognising and re-using recurring segments. At the same time we present our course of work which can be used as a light framework for refining workflows, identifying, building and binding workflow blocks that are reusable and render the workflow modelling easier, faster and less prone to errors. Such an approach, drawing from current workflow modelling trends, presents important potential to facilitate e-government workflow modelling by enabling systematic and rapid design of new service workflows.